Program Support Officer

• Do you thrive on providing excellent customer service, especially with older Australians?

• Are you passionate about providing a great customer experience, finding solutions and being the first point of contact?

• Do you have administrative experience, excellent computer skills, and experience working with client management systems?

• Are you experienced in Home Care Packages and love to support your team members and clients?

We are excited to offer the opportunity for an experienced Program Support Officer to join our collaborative and supportive Home Care Packages (HCP) team on a part-time basis (0.8 FTE, 4 days), based on the Bellarine Peninsula. Working in partnership with our HCP Case Managers and clients, this role will provide excellent customer service that optimises health and wellbeing.

The Position Description is available here: PD Program Support Officer HCP Oct 2024

About the team

The Home Care Package team works in partnership with our clients, to achieve positive outcomes that optimise health and wellbeing in accordance with their needs, goals and preference, and to help them to live safely and independently at home.

About the role

The Program Support Officer will be responsible for the provision of support to HCP clients as the first point of contact, as well as to our HCP team members. The Program Support Officer will be responsible for tasks including:

• Answering incoming telephone calls and emails.
• Providing support and information to both potential and existing HCP clients.
• Administrative tasks as requested by the Manager, HCP and other HCP team members.
• Providing service requests to service providers in line with HCP client requests and needs.
• Updating details and changes in the My Aged Care (MAC) Portal.
• Utilising PRODA for HCP client registration and updates.
• Preparing purchase orders, processing incoming accounts and preparing monthly statements for HCP clients.
• Provide administrative support to HCP Program Manager, as required.
• Project work as requested by the HCP Program Manager.

We would like to hear from you, if you have…

• Highly developed customer service skills and proficient administrative skills.
• Demonstrated experience working in Home Care Packages (or similar).
• Ability to build rapport and trust with consumers and colleagues.
• Strong time management skills and the ability to prioritise competing workloads and tasks.
• Ability to work autonomously and as part of a team.
• Excellent computing skills with demonstrated experience including Microsoft Office, Excel, Client Management Systems and Accounting Packages.
• Demonstrated experience in PRODA and the MAC portal.
• Knowledge and understanding of contract management as it applies to the HCP program.
• Demonstrated experience in program transitioning and/or change management.

What we offer

To support you to balance your work/life commitments, grow your skills and expertise, enjoy work and feel valued, we offer the following:

• Generous salary packaging benefits – you can access some of your annual salary tax free each year, hence you pay less tax each pay and take more pay home
  • Living Expenses capped at $15,900 annually (includes repayments on mortgages, credit cards, personal loans, and rental payments)
  • Meal Entertainment & Accommodation capped at $2,650
  • Find out more about salary packaging by clicking here
• A supportive, positive and inclusive workplace culture and ongoing training in the role
• Flexible work environments with ability to work some hours from home (as negotiated with your Manager)
• Generous leave arrangements including annual leave and parental leave
• Discounted gym membership at seven sites across the region
• Online induction and onsite orientation
• Employee assistance program: up to 5 counselling sessions per year

Conditions of Employment

• A current National Police Check
• A current Working with Children Check
• A current Victorian Driver’s Licence

How to Apply

To find out more, please contact Laura Fitzpatrick, Manager – Home Care Packages, at [email protected] or by phone on 03 5258 0898.

The Position Description is available here: PD Program Support Officer HCP Oct 2024.

Applications must include cover letter, response to key selection criteria, application form (click here), and resume in PDF format. Please submit your application to [email protected] today – applications are being assessed as they are received, with final applications closing at 5.00pm on Monday 18th November 2024. 

Bellarine Community Heath is an inclusive employer. We are a family friendly workplace and aim to create a work environment where all employees are respected, connected, and can contribute, regardless of age, culture, ability, family and caring responsibilities, gender or gender identity, Indigeneity, religion, or sexuality. We strongly encourage applications from people with lived experience of diversity. 

Bellarine Community Health is committed to protect children and reduce any opportunities for abuse or harm to occur.

Bellarine Community Health acknowledges the Wathaurong people as the Traditional Custodians of the Wadawurrung land on which our sites are located and across which we provide services and programs for the diverse community. We are proud to be an inclusive workplace and welcome people from all cultures and backgrounds to our service.