Customer Service Officer (Casual)

• Are you a ‘people person’ and pride yourself on your top-notch communication skills?

• Do you love working with people and thrive on providing excellent customer service?

• Are you passionate about working with and supporting our local community?

We are excited to offer the opportunity for an experienced Customer Service Officer to join our team on a casual basis, to support our patients across the Bellarine Peninsula.

The Position Description is available here: PD Customer Service Officer CASUAL Dec 2024.

About Us

Bellarine Community Health (BCH) is the major provider of primary health care services to the Bellarine Peninsula. BCH is a not-for-profit health care provider with close links to our community operating from five sites – in Drysdale (two sites), Ocean Grove, Point Lonsdale and Portarlington and in community settings across the Bellarine.

BCH delivers a broad scope of health services and wellbeing programs for all people in our diverse communities. If you’d like to know more about us please refer to our website www.bch.org.au and social media (Facebook, Instagram and LinkedIn) or call us to learn more about this role.

About the role

An exciting opportunity has been created for an enthusiastic individual to join the Customer Service team as a Customer Service Officer, across all five of the BCH Sites.  This frontline position is pivotal to maintaining our positive and supportive reputation within our community.

The Customer Service Officer will be responsible for providing excellent customer service at front reception by greeting clients and customers to Bellarine Community Health, answering telephone calls, making and rescheduling appointments, working alongside and collaborating with staff from other departments, completing end of day banking and other administrative tasks to support the daily running of the reception area.

We would like to hear from you, if you have…

• Experience in a customer service role demonstrating excellent communication and customer service skills.
• Experience with healthcare systems within the healthcare industry.
• Strong written and verbal communication skills.
• Excellent analytical, conceptual and problem-solving skills.
• The ability to work in a team and sole position environment.
• Strong time management skills, including the management of competing priorities.

What we offer

To support you to balance your work/life commitments, grow your skills and expertise, enjoy work and feel valued, we offer the following:

• Generous salary packaging benefits – you can access some of your annual salary tax free each year, hence you pay less tax each pay and take more pay home:
  • Living Expenses capped at $15,900 annually (includes repayments on mortgages, credit cards, personal loans, and rental payments)
  • Meal Entertainment & Accommodation capped at $2,650
  • Find out more about salary packaging by clicking here
• Discounted gym membership at seven sites across the region
• A supportive, positive and inclusive workplace culture
• Online induction and onsite orientation
• Employee assistance program: up to 5 counselling sessions per year

Conditions of Employment

• A current National Police Check
• A current Working with Children Check
• A current Victorian Driver’s Licence

How to Apply

To find out more, please contact Kay McMeel, Manager – Intake and Customer Service, at [email protected] or by phone on 03 5258 0812. The Position Description is available here: PD Customer Service Officer CASUAL Dec 2024.

Applications must include cover letter, response to key selection criteria, application form (via the BCH website), and resume in PDF format. Submit your application to [email protected] – applications are being assessed as they are received, with final applications closing at 5pm on Monday 6th January 2025. 

Bellarine Community Heath is an inclusive employer. We are a family friendly workplace and aim to create a work environment where all employees are respected, connected, and can contribute, regardless of age, culture, ability, family and caring responsibilities, gender or gender identity, Indigeneity, religion, or sexuality. We strongly encourage applications from people with lived experience of diversity. 

Bellarine Community Health is committed to protect children and reduce any opportunities for abuse or harm to occur.

Bellarine Community Health acknowledges the Wathaurong people as the Traditional Custodians of the Wadawurrung land on which our sites are located and across which we provide services and programs for the diverse community. We are proud to be an inclusive workplace and welcome people from all cultures and backgrounds to our service.