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Feedback

Have your say on your experience with services at Bellarine Community Health

Bellarine Community Health aims to provide the best possible care to our clients.

Thank you for taking the time to let us know what our service did well or what we might be able to improve on. Your feedback is welcomed and helps us improve the services we provide to our community.

We welcome your feedback, you can:

  • Talk to us, ask to speak to a manager
  • Write down your feedback in a letter or email
  • Use the ‘Have Your Say’ form available at all reception sites
  • Fill in the online feedback form below

Or your family, friend or an advocate of your choice can talk to us on your behalf, with your permission.

Your feedback will be treated confidentially and directed to the relevant manager.

What to do if you are not happy with how we handled your feedback?

If you are not happy with the way your feedback was handled, you can let us know so we can learn from your experience and seek to better understand your concerns. Or you may wish to contact an external organisation. Some relevant organisations include:

Contact Us

Post your thoughts or comments to: Quality & Compliance PO Box 26, Point Lonsdale, Vic 3225 or send an email to: [email protected]

Health Complaints Commissioner

Receives feedback about any Victorian Health Service.

  • Fill out a complaint form online at hcc.vic.gov.au
  • Phone 1300 582 113

Aged Care Quality and Safety Commission

Receives feedback about Home Care Packages.

  • Fill out a complaint form online by clicking HERE
  • Phone 1800 951 822

headspace National Office

Receives feedback about headspace services.

NDIS Quality and Safeguards Commission

Receives feedback about NDIS providers and workers.

  • Phone 1800 035 544
  • Use TTY 133 677

Victorian Ombudsman

Receives feedback about actions or decisions made by a Victorian public organisation.

  • Phone 1800 806 314
  • Fill out a complaint form online HERE 

Office of the Victorian Information Commissioner

Receives feedback about privacy issues.

  • Fill out a complaint form online HERE
  • Phone 1300 006 842

Have your say - Feedback form

About Us

Our health service receives most of its funding from the state and federal government, supplemented by client fees and grants and donations. We are supported by the Australian Government Department of Health and the Victorian Government.

Locations

  • Point Lonsdale Site
    2 Nelson Road
    Point Lonsdale, 3225
  • Drysdale Site
    23-25 Palmerston Street
    Drysdale, 3222
  • Drysdale Youth
    Behind Bus Stop No 5, Peninsula Drive
    Drysdale, 3222
  • Ocean Grove
    CRN Presidents Ave & The Avenue
    Ocean Grove, 3226
  • Portarlington Site
    39 Fenwick Street
    Portarlington, 3223

Acknowledgement

BCH acknowledges the Wadawurrung People as the traditional custodians of the land, waters and skies of the Bellarine Peninsula. We acknowledge and respect Wadawurrung Elders and leaders, past, present and emerging and pay gratitude for their unique ability to care for Country and deep spiritual connection to it.

Further we acknowledge all Aboriginal and Torres Strait Islander Peoples, who are part of todays Bellarine Community.

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