Have Your Say

Bellarine Community Health is taking part in the 2024 Victorian Healthcare Experience Survey (VHES).

By participating in the survey, it helps BCH understand your experience and how we can continue to improve the quality and safety of our programs and services.

If you attended an appointment at one of our sites or through telehealth in January or February this year, you will be contacted and invited to participate in the online Survey.

The survey is conducted by Ipsos, an independent contractor, on behalf of the Department of Health. You do not have to fill in the survey if you do not want to.

A few important things to know about the survey:

  • Your responses are anonymous, you do not have to say who you are
  • Your responses will only be used by BCH and the Department of Health to improve community health services in Victoria
  • The Survey is available in multiple languages other than English
  • You can complete the Survey online or over the phone, just call the survey hotline (1800 356 928 between 12pm – 8pm, Monday to Friday, except public holidays)

The VHES program has three identified objectives.

  • Provide meaningful, useful, accessible and timely information on patient experience to health services and government audiences to stimulate quality and safety improvements.
  • Provide meaningful, useful and trusted information, as well as actionable insights on the relationship between processes of care and experience of different patients, to our audiences.
  • Collect and share patient-reported experience across the healthcare system to improve transparency and accountability.

Other feedback

If you have any other feedback about your experiences with BCH services, please reach out to us by email at [email protected]

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